The Diamonds Team is a private sales-team application provided by DiamondsTeam ("we", "us"). It is used by an organization's field-sales staff to manage assigned customers, place calls, attach documents, book appointments and record their activity, inside a private, company-controlled workspace. This policy explains what information the app handles, why, and your choices. It is a professional tool for staff and is not directed to children.
Information we handle
- Account information. You sign in with your organization's username. Your display name identifies you on the tracking dashboard.
- Customers you work with. When you open a shared customer file, we record which customer you opened (via its secure share link) so it appears in your list and your activity is attributed to you.
- Content you add. Photos and documents you choose to attach, appointment details, payment-receipt images you upload, and orders you create are sent to your organization's system to be saved on the customer's file.
- Activity & rewards. To calculate your "Diamond points," the app records your work activity — calls placed, files attached and working-hours consistency.
- Device & usage data. A device identifier and model, your app version, and your IP address / last-seen time are recorded to register your device, operate the service, and protect against abuse.
Permissions the app uses
- Phone (place calls) — to start a call to a customer from the app.
- Internet — to load customer files and sync your activity.
- Photos & files — accessed only through your device's system picker when you choose a file to attach. The app does not scan your gallery in the background.
How we use the information
- To provide the service: show your assigned customers, place calls, attach files, book appointments and create orders.
- To calculate your Diamond points and show your activity to you and your organization.
- To keep the service secure and reliable (device registration, presence, abuse prevention, troubleshooting).
Who can see your information
- Your organization. The Diamonds Team is a company-controlled workspace; your organization owns the account and its administrators manage access to the data created within it, in line with the organization's own policies.
- Service providers strictly to host and run the service on our behalf, under confidentiality obligations. We do not share your data with unrelated third parties.
Storage & security
- All communication between the app and our servers is encrypted in transit using HTTPS/TLS.
- Data is stored on a private, access-controlled server; each device must be approved by an administrator.
- Orders you create offline are stored on the device only until they sync, then removed from the local queue.
Data retention & deletion
Customer files and the content you add remain available to your organization until they or you delete them. If your account is removed, your associated data is deleted within 30 days. You can request access to, correction of, or deletion of your data by contacting your organization's administrator or us at the address below.
Children
The Diamonds Team is intended for use by an organization's staff and is not directed to, or intended for, children.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with a new "Last updated" date.
Contact us
Questions or requests about this policy or your data:
DiamondsTeam — support@thediamondsteam.com